Please fill out the form and provide as much detail as possible about your return. If you are requesting a repair of your item, please provide details of your product and problem so our team can easily diagnose the fault when we receive your item. 

If you do not have your original purchase invoice number or receipt, please contact us at customerservice@altronics.com.au and we will aim to track down the information relating to your purchase. 

Retail customers: If you are returning goods to a retail store for processing, you do not need to fill in this form. Simply head into the store and our team can process your return or repair. 

Upon processing we will provide you with a return authorisation (RA) form. This will contain instructions on where to ship your goods. Please ensure your goods are sent with a copy of the RA form to ensure prompt service. 

You read our full warranty terms here.