Warranty
See our warranty page for full information on our warranty policies.
Discontinued items
Due to the ever evolving nature of electronic technology, this website may contain items which could become obsolete or discontinued. Despite our best intentions, some items may become obsolete or superseded before we are able to remove it from our website.
Stock availability and rainchecks
At Altronics we endeavour to ensure stock availability concurrent with the life of advertisements. Should we experience an unexpected delay or should stocks quickly sell out or be unavailable for any reason we undertake to issue a "raincheck", i.e. back-order at the price advertised. Where advertised items are clearly endorsed as limited supply quantities we may not be able to supply at advertised special rates once stock is sold out.
Transit Insurance (Australia Only)
Is available at the rate of $1.00 per $100 order value, i.e. with an order of $139.00 insurance would be $2.00 as would an order of $195.00. Minimum insurance $1.00. Insurance covers you against loss or damage whilst in transit and is strongly recommended for fragile items, e.g. loudspeakers. When ordering by mail please nominate insurance and include the amount as described. We do not insure your order unless you nominate. When ordering by phone you will be asked to nominate or decline insurance.
Goods Lost or Damaged in Transit
If you have nominated insurance contact us. Not withstanding this you may have a claim against the carrier if negligence can be proven on their behalf. If you suspect your order may have arrived damaged, i.e. carton crushed or obviously dropped, take the matter up with the carrier. We recommend you do not open the parcel except in the presence of the carrier, e.g. to verify the existence of damage or otherwise.
International Orders
We are happy to accept orders from customers outside of Australia. Our website will display the freight rate for your country during the checkout process.
Minimum order (Wholesale accounts only)
Our minimum internet order value is $50.00 exGST exclusive of delivery charge. There is no minimum order requirement for retail, VIP-Trade or Education customers.
Back Orders
Should any item ordered be temporarily unavailable (valued over $10), we automatically place this on back order. If this is inconvenient please advise upon receipt of partial shipment or when placing the order.
Monthly Accounts
30 day convenience credit accounts are available to schools, universities and government institutions. We do not run accounts for private companies or individuals.
Complaints
Direct your enquiry to the General Manager via our contact form. Please include a contact phone number. Please do NOT send the enquiry to more than one person or more than once as this can easily involve two or more of us working on your enquiry independently.
Unsuitable Goods
Not withstanding our warranty policy, if you are dissatisfied with our goods or service you may return the goods within 30 days of our despatch date. It is essential to obtain an authorisation number prior to returning any goods to us. Contact us here. We will refund your purchase in full, less transport costs on receipt of the goods. All returned goods must be in "as sold" condition including all packaging, instructions, invoices etc. We do not accept unauthorised returns.
Faulty Goods
Where such goods have been supplied we undertake to repair or replace on an "express service" basis. It is essential to obtain an authorisation number prior to returning any goods to us. Contact us here. We do not accept unauthorised returns. A fee of $25 (ex GST) and return freight cost will apply where upon inspection there is no fault found with the equipment.
Dangerous Goods Notice
Some of our products are not suitable for transport by Air Freight due to the nature of their content. These items include all Aerosol products, Sealed Lead-Acid batteries, Ferric Chloride. These items are labeled "Road Freight Only"on the relevant product detail page.
Payment Options
We accept a number of payment methods. We accept PayPal, MasterCard, Visa, American Express and Diners Club for retail accounts. For Wholesale accounts we accept MasterCard and Visa only.
NOTE: For credit card transactions our banks payment gateway may perform a pre-authorisation transaction for a small amount (usually a less than 50 cents) before the payment for your goods. Please note that this should disappear from your statement within 48 hours of payment processing.
Pricing Policy
All prices shown on our site are quoted in Australian Dollars and include GST for our Retail, Trade & Government Consumer sites and exclude GST for our Wholesale Commercial site. Your level of pricing is determined by your active login. If you are logged in on a wholesale account, the pricing will reflect the wholesale pricing your account is entitled to. If you are logged out, all pricing reverts to standard RRP in GST.
We make every effort to ensure our pricing is current, however, prices may change without prior notice. Product pricing does not include freight or insurance.
Customers with logins approved for education, government and wholesale can download a current Excel format pricelist from the "My Account" section of the site.
Privacy & Security
We take the security of your personal information seriously. For the full details on how your Personal information is handled when doing business with Altronics, see our complete privacy policy. In accepting the terms of conditions of our website use, you are also accepting the terms of our privacy policy.
Spam Compliance
Altronics complies with the Australian Spam Act 2003 as set out by the Australian Communications & Media Authority. We believe strongly in preventing unwanted email from entering our customers inboxes and offer a 'one click' unsubscribe function at the bottom of every promotional email. This function immediately unsubscribes your address from our system and you should no longer receive any further communications relating to promotions. However you will still receive emails as a result of placing any orders via the Altronics website.
Our server provides an activation link when you register your email address on our site as a means to provide confirmation that you wish to 'opt-in' to our lists. We will never sell your details to any other company or for use in 'promotional lists'. This is a breach of the privacy act. Should you have any concerns or queries about Altronics email marketing activities, please contact us
Website Content
Website links provided on this website are functioning at time of introduction, Altronics will not be held responsible for information provided on the website that is presented when the link is followed nor can it guarantee the reliability of the link itself.
Pricing displayed on this website is for purchases made directly from Altronics, pricing from Altronics' resellers may vary due to additional costs incurred by the reseller to provide the product, in many cases reseller prices will still represent a significant cost saving from prices charged by Altronics' competitors.
All possible care is taken in preparing the information presented on our website. The content provided is subject to change without prior notice. Altronics will not be held liable in any way for any errors or omissions.
General Advice
Our electronic enthusiast staff are generally able to offer valuable technical advice as to applications of our products and components. However we cannot be held responsible for any errors, or misunderstandings which may arise from such advice. We are not chartered engineers and do not charge for any technical opinions offered. We invite customers to seek independent professional assistance on complex circuits or applications.
Extended Terms
1:0 SCOPE
1.1 These terms and conditions of sale apply to all contracts of sale entered into by Altronic Distributors Pty. Ltd ("Seller") unless amended in writing and signed by an officer of the Seller. By acceptance of deliveries made in pursuance of any purchase order placed upon Seller, Buyer accepts the terms and conditions contained herein. Seller's failure to object to any term or condition contained in any communication from Buyer shall not be deemed a waiver of these terms and conditions.
1.2 Notwithstanding the foregoing, however, typographical and clerical errors are subject to revision and correction.
1.3 Seller may require any order to be in writing and in such case Seller shall not have any liability until Buyer has placed a written order in terms acceptable to Seller.
2.0 PAYMENT TERMS
2.1 All invoices are net and are due and payable 30 days from end of trading month unless otherwise provided.
2.2 Each consignment shall be considered a separate and independent transaction and payment therefore shall be made accordingly.
2.3 Minor defects in the goods shall not entitle Buyer to withhold payment therefore.
3.0 PRICES, TITLE AND RISK
3.1 All offers are firm for a period of 30 days from the date thereof, after that time they are subject to confirmation by Seller in writing.
3.2 All sales are ex store point of consignment. Goods will be at Buyer's risk following delivery to such carrier as Seller may engage on buyer's behalf. Freight cost and risk of loss in transit are the responsibility of Buyer.
3.3 All prices of imported goods quoted are based upon the F.O.B price of Seller's supplier and the rate of exchange, freight, insurance and customs or primage duty ruling at the date of quotation. The quoted prices may be varied by the same % amount by which Seller's actual costs have been varied a result of any change in the said rates.
3.4 Title to and property in the goods shall only pass to Buyer following Seller's receipt of all monies payable by Buyer hereunder.
3.5 All published prices are subject to alteration without notice.
4:0 TRANSPORT
Unless otherwise required by Buyer, Seller will make transport arrangements as follows: For deliveries within the metropolitan areas of mainland State capital cities a standard freight charge may be added to invoice; goods for delivery outside those areas, seller will select the transport to be used and prepay freight for Buyer.
Seller will then bill Buyer for freight at Seller's discretion.
5:0 PAYMENT DEFAULT
5.1 In the event of Buyer making default in payment of breaching any other condition herein or going into liquidation (other than a voluntary liquidation for the purpose of amalgamation or reconstruction) or being declared bankrupt or compounding with its creditors, Seller shall become entitled to withhold its supply services or any outstanding delivery of goods and to determine its contract with the Buyer.
5.2 Additionally in the case of default in payment Seller shall be entitled to charge interest at the rate of 18 percent per annum on all unpaid monies: such interest to be calculated from the due date for payment to the date of actual payment thereof.
5.3 Buyer shall be liable for the costs of all stamp duties, solicitor's fees, process services costs and other disbursements incurred by Seller to recover monies owing by Buyer.
6:0 DELIVERY TIME
6.1 All quoted delivery or consignment dates are estimates only, given without engagement.
6.2 Delay in consignment of any part of an order shall not relieve Buyer of its obligation to accept and pay for the remainder of the order.
6.3 Except as provided in paragraph 1.2 Seller will not be liable to pay damages or compensation for any injury or loss sustained by Buyer
- in the event of a delay in consignment or delivery of goods; or
- in the event of non-delivery.
6.4 Goods offered ex-stock by Seller are subject to prior sale.
6.5 In the event of any happening beyond Seller's reasonable control in consequence of which Seller cannot effect consignment by the time or times quoted or specified, Seller shall be entitled to consign part only of an order, suspend consignment or extend the time for consignment, for the period during which such cause of delay operates, or may cancel the order, and in the event of such suspension, extension or cancellation, Seller shall not be liable for damages.
7:0 ACCEPTANCE
7.1 Buyer shall accept or reject goods included in each consignment within 7 days from receipt. If Buyer fails to notify Seller in writing of its rejection and the reason therefore within such time period, Buyer will be deemed to have accepted such consignment.
7.2 Returns for any reason cannot be made without prior written authorisation from Seller. Seller will reconsign any unauthorised return to Buyer, freight collect.
7.3 Freight on authorised returns must be prepaid by Buyer. Under no circumstances will Seller accept charges for returns sent freight on.
8:0 WARRANTY
8.1 Seller warrants that the goods, whilst they remain in the possession of the Buyer, will under proper use, be free from defects solely due to faulty workmanship and materials during a period of 12 months from consignment, to the extent that upon authorised return to Seller freight prepaid during that period of any part of the goods covered by this warranty, Seller will if it finds such part to be so defective, at its option repair such part or supply a replacement part provided that:
- The goods or any part are not without Seller's consent altered, repaired or subjected to any technical attention by any person other than Seller's authorised representatives.
- The above terms may at Seller's option be varied or replaced by specific warranty conditions issued in respect of particular products.
- The warranty does not cover damage due to normal wear and tear, improper installation, misuse or neglect or where goods have been subjected to operating or environmental conditions in excess of maximum values in the applicable specification.
8.2 Except as herein provided, all conditions and warranties in respect of the goods, expressed or implied statutory or otherwise are hereby excluded. Under no circumstances shall Seller be liable to pay compensation for any injury, loss or damage sustained by Buyer howsoever arising.
9:0 INDUSTRIAL PROPERTY RIGHT
If any claim shall arise alleging that the sale, use or any other dealing with the goods infringes trade marks, trade names, patents, copyrights, registered designs or any other industrial property rights of third parties, the Customer shall forthwith notify the Company thereof and give every assistance to the Company in connection with such claim as the Company may reasonably require and shall not itself handle, deal with or compromise any such claim except with the written consent of the company.
10:0 TERMINATION BY SELLER
10.1 Seller shall not be liable for incidental or consequential damages.
10.2 In any event Seller shall be entitled to payment for all products consigned up to the effective date of termination.
11:0 CANCELLATION BY BUYER
Except as provided in this clause 12, no order may be cancelled by Buyer.
11.1 Buyer may terminate an order for its convenience only to the extent the products were ordered for Buyer's performance of a specific agreement with another and such agreement is terminated for the other's convenience. In such event, products in the possession or control of Seller, whether or not standard, which have been procured by Seller specifically for Buyer's order shall be deemed to be delivered to Buyer.
11.2 The quantity of goods delivered and deemed delivered shall be paid for by Buyer at a unit price equal to Seller's standard catalogue price for such quantity or, if no such price exists, then a comparable price for equivalent products. In such a case, the contract or negotiated price no longer applies.
11.3 Non-standard goods which are in the work-in-process inventory shall be paid for by Buyer at a price based on the percentage of completion of such inventory applied to the order price for finished goods. In addition, Buyer shall also promptly pay to Seller:
- costs of setting and paying claims arising out of the termination of work under Seller's subcontracts or orders relating to the goods covered;
- reasonable costs of settlement, including accounting, legal and clerical costs; and indirect costs of production administration and reasonable profit.
11.4 No application for cancellation under this clause will be considered unless made by Buyer in writing to Seller.
12:0 GOVERNING LAWS
The validity, performance and construction of the contract between Seller and buyer shall be governed in all respects by the laws of the State of Western Australia and the Commonwealth of Australia.
13:0 CONSUMER PURCHASES
Nothing in these terms and conditions of sale shall affect the rights of a buyer who acquired goods as a consumer within the meaning of the Trade Practices Act, or of any other law of the Commonwealth, or of any State or Territory, provided that where the purchaser is a consumer within the meaning of the said Act and the goods are not of a kind ordinarily acquired for personal domestic or household use or consumption, then Seller's liability for breach of condition or warranty implied by the said Act (other than a condition or warranty implied by Section 69) shall be limited to the repair of the goods, or at Seller's option, the replacement of the goods or the supply of equivalent goods.
14:0 WAIVER
Seller's failure to insist upon strict performance of any condition herein shall not be deemed a waiver by Seller of any rights which it may have hereunder.
