Contact Details

Head Office

174 Roe Street
Western Australia 6003

Tel: 1300 797 007
Fax: 1300 789 777
Int Tel: +618 9428 2188
Int Fax: +618 9428 2187
Wholesale: 1300 780 999
W/S Fax: 1300 790 999


Contact Us

Your Enquiry

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  • How can I check if stock is available in a specific store ?

    Our stores generally carry substantial stock, but at times it may fall short. Contact us via the contact form, email or telephone and we can advise you on availability in your local warehouse or store.

  • How can I track my order?

    Upon order despatch we provide a consignment note/reference number via email which can be used to track your parcel through the courier company's website. If you did not receive your despatch email or you have deleted it, please contact us via phone or through the contact form and we can provide you with a tracking number for your parcel.

  • How long will my order take to arrive?

    Road freight via StarTrack is 7 to 10 days from despatch. Express StarTrack air services are typically overnight. Please note that 'Overnight' options are not guaranteed. In most cases where the destination is within the metropolitan area of a capital city and the order is processed on the same day, your order will arrive overnight. If you are located outside this area, you order may take longer. Overnight services are also subject to delays which are outside our control. If you require an item urgently, please let us know and we will do our best to get it to you in time. See our Shipping and Handling page for more extensive information.

  • How can I make a warranty claim?

    Please read the warranty procedures page first. Contact us via phone or complete the online form below with as much information about your product fault as possible.

  • What payment options are available?

    We accept Visa or Mastercard credit cards. We also accept bank transfers. See our bank deposit page to get our bank details to make a transfer. Please use your web order number as reference on the transfer so we can ensure prompt despatch of your goods. We can also accept money orders and personal cheques. Goods can only be released once payment has transferred.

  • Do you offer PayPal payments?

    No, currently we do not offer PayPal as a payment option for your order.

  • I need some help using your website?

    Consult the FAQs on this page if you have problems with logging in. If you cannot find the help you need, please contact us via phone or via the contact form and we'll be happy to help out.

  • Is it safe to put my credit card information on your website?

    Our website uses a secure connection when sending and receiving any sensitive information on the website. This is standard practice on all online transactions. Please refer to our privacy policy for more information.

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